Need to Return a Package? We will manage all your returns. Your Shopping Assistant Is Here for You.

Get Your Answers to all Your Questions

  • How
    does it work?

  • Where
    can I drop off my package?

  • How long
    will my exchange take?

Returns Are Easy

  • 1

    We Check the Perfect Process

    Step 1
  • 2

    Print Label & Authorization

    Step 2
  • 3

    Attach Return Label

    Step 3
  • 4

    Ship it back!

    Step 3
Screen information

What Information do I need to Share with my Shopping Assistant?

  • Tracking Number
    Simply send the information regarding with package to your shopping concerge via Facebook Messenger or WhatsApp, and they will handle the rest.

How will my Shopping Assistant Help with Order Returns ?


Returns Support

  • Your Shopping Assistant will support you throughout the return process in the retours articles in case of any event : dissatisfaction, incorrect sizing, duplicate products, damaged items, etc.

Packing Return Slips

  • Your shopping Assistant will help you up to date with shipping notifications without having to log in: "your package has just been delivered to your courrier", "your package is currently en route to your home", etc.

Return Tracking

  • We will let you know when your return package has been delivered to the corresponding merchant.
  • What if I am unhappy with an item ?
  • What if my dress is the wrong size ?
  • What if an item was damaged during transport ?
  • What if I am disappointed with my order ?
  • They will exchange my products ?
  • Have they received the items I returned ?

Our Assistant at your service 24/7
on your Messenger & Whatsapp

ChatLive with your dedicated shopping Assistant to manage your
post-purchase needs services.

Try for only £1

£1 for 7 trials days then £6,90 /month

Benefits of the Return Service

  • No need to contact multiple couriers or e-commerce websites for return information.
  • You don't have to log into multiple websites (e-commerce and couriers) to find out about the return process and obtain the necessary return vouchers.
  • Because waiting on the phone for hours on end belong to the past!

No More Wasting Money with Guaranteed Exchanges/Refunds.