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FAQ

Frequently Asked Questions

Part 1: Subscription & Termination

Is my subscription cancellable ?

  • From our Contact Form, click here.
  • Call at [PHONE].
  • Talk to Us on Facebook Messenger and WhatsApp
  • Email:

Am I Engaged ?

No commitment of duration, You can end your subscription at any time, click here.

What is the price of my subscription?

After the trial period, subscription to our services is charged X USD every month; levy on the anniversary day of subscription.

What is the trial period?

The trial period of X days is a period while you can test the services of a Eshopping Concierge for X USD. You can stop this trial period at any time. After this period you will be subscribed to the services of your Concierge for an amount of $ X. You can interrupt at any time by contacting us:

  • From our Contact Form, click here.
  • Call at [PHONE].
  • Talk to Us on Facebook Messenger and WhatsApp
  • Email:

The amount of X USD is for the X days trial of our services; amount charged to you at the time of subscription.

How to contact you?

Our account managers drop in less than 30 seconds in 80% of cases. And they are reachable from Monday to Friday, from Xh to Xh.

  • From our Contact Form, click here.
  • Call at [PHONE].
  • Talk to Us on Facebook Messenger and WhatsApp
  • Email:

How are transactions secured?

Operations are 100% secured thanks to the security measures put in place by banking organizations. We do not store information from our customers. Our banking partners are leaders and use very high encryption standards.

Can I request a refund?

Requests for refund are accepted in certain specific cases. You can let us know your refund request directly

  • From our Contact Form, click here.
  • Call at [PHONE].
  • Talk to Us on Facebook Messenger and WhatsApp
  • Email:

How can I get my bills?

If you want to receive your invoices, simply contact us via "Contact Us" section of our website or by email at contact@votresite.com. Requests are processed as quickly as possible, a delay of 72 hours.

Part 2: Services

What is Website-name services?

Website name offers consumer concierge services on Messenger and Whatsapp for online post-purchase services. Our subscribers have a personal concierge for:

Tracking Orders:

  • Order tracking
  • Order geolocalisation
  • Real time updates
  • A specific day and time of delivery
  • Change your shipping address, relay point or shipping agency

Returns (coming soon):

  • Supports you in your returns procedures
  • Supplies you with your shipping return voucher, ready to be printed

Claim Request:

  • Supports you with your claims with clear and effective procedures ➢ manages your demands and refunds
  • Increases your chances of satisfaction

What is a Virtual Concierge Shopping?

It is a virtual assistant, which is dedicated to you and that you can solicit 24/7, via your favorite email: Facebook Messenger or WhatsApp.

What are the characteristics of my Concierge?

Your concierge can be reached via your favorite free messaging app at any time. It will inform you for all your requests concerning the management of your post-purchase services; tracking of your parcels in real time, the possibility of changing your delivery address, management of your product returns, home edition of your return label and assistance for all your claims requests.

When can I contact my Shopping Concierge?

Your Shopping Concierge can be reached via your favorite free messaging app at any time; 24/7. So you can benefit from all our services without worrying about schedules.

Which support should I use to contact my Shopping Concierge?

Your Shopping Concierge uses your favorite messaging app; Facebook Messenger or WhatsApp. This favors exchanges on friendly and intuitive interfaces, and does not require any new downloads.

When will I receive delivery notifications for my parcels?

Notifications of latest information of your package are automatically sent to you with each update via your favorite free messaging app. For this you just need to send your Shopping Concierge your parcel number and it will be kept by our technology, which will then send you notifications proactively.

How does my Concierge Shopping help me in my return products?

Your shopping Concierge accompanies you in all the procedures for your returns in case: of non-satisfaction of a product, of a size which does not fit, of a product in duplicate, of a damaged items, etc. . He sends you a packing slip, a printable return form, in PDF file. You can thus publish from your home the good return, this avoids you to move to an agency. Your personal Concierge also informs you when the package has been delivered to the merchant site concerned.

How does my Concierge Shopping help me with the claims process?

Your Shopping Concierge will help you with your claims requests. You will be advised in your steps of compensation, refund, negotiations following a commercial dispute. For this he puts at your disposal a choice of standard claims letters to answer all situations. Successful processes that increase your chances of obtaining the desired compensation.

How can I change my bank information?

You can easily change your bank information by logging into your account on our website. Click on "modify" in the "bank details" box and register your new credit card. This will be taken into account for the next sampling.

How can I change my personal information?

You can easily change your personal information by logging into your account on our website. Click on "edit" from the "personal information" box and save your new details.

How can I change my password?

You can easily change your password by logging into your account on our website. Click on "edit" from the "personal info" box and change the password.



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